🔄 Return Policy – Twirly Threads
At Twirly Threads, we want you to love your purchase! If something isn’t quite right, we’re here to help.
✅ Eligibility for Returns
-
You may request a return within 7 days of receiving your order.
-
Items must be:
-
Unworn and unwashed
-
In original condition with all tags attached
-
Free of stains, odors, or damage
-
Sale items and accessories are final sale and not eligible for return.
🔁 How to Request a Return
-
Email us at twirlythreads@proton.me with your order number and reason for return.
-
We’ll review your request and send return instructions if approved.
-
Once we receive the item and inspect it, we’ll issue your refund or store credit.
💵 Refunds
-
Refunds are processed to your original payment method within 5–10 business days after we receive the return.
-
Shipping fees are non-refundable.
🚚 Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
❌ Damaged or Wrong Item?
If your item arrived damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.
📧 Questions? Contact us at twirlythreads@proton.me or call (352) 606-4425.
We’re here to make sure you’re happy with your Twirly Threads experience!
